Refund policy

Returns
Products purchased from our store can be returned / exchanges within 30 days after purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have the original labels attached.

To complete your return, we require a receipt or proof of purchase.

You can manage your return by emailing us, or by using the self-manage returns option when you log into your customer account on our website found here: https://account.forbabyandup.com.au 

Warranty
If a product, after inspection by For Baby and Up, is shown to have any manufacturing defects in materials or workmanship, a replacement item will be supplied. Damage due to normal wear and tear will not be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@forbabyandup.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

c/o Baby Things

Shop T63A Lower P1 East Village,
4 Defries Ave,
Zetland NSW 2017, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.